Privacy Policy.
Last updated: [25/11/2024]
This Privacy Policy describes how Chhatraorganics.com (the “Site”,
“we”, “us”, or “our”) collects, uses, and
discloses your personal information when you visit, use our services, or make a
purchase from https://chhatraorganics.com/ (the “Site”) or otherwise
communicate with us (collectively, the “Services”). For purposes of
this Privacy Policy, “you” and “your” means you as the user
of the Services, whether you are a customer, website visitor, or another
individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of
the Services, you agree to the collection, use, and disclosure of your
information as described in this Privacy Policy. If you do not agree to this
Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the
“Last updated” date and take any other steps required by applicable
law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months
personal information about you from a variety of sources, as set out below. The
information that we collect and use varies depending on how you interact with
us.
In addition to the specific uses set out below, we may use information we
collect about you to communicate with you, provide the Services, comply with
any applicable legal obligations, enforce any applicable terms of service, and
to protect or defend the Services, our rights, and the rights of our users or
others.
What Personal Information We Collect The types of personal information we
obtain about you depends on how you interact with our Site and use our
Services. When we use the term “personal information”, we are
referring to information that identifies, relates to, describes or can be
associated with you. The following
sections describe the categories and specific types of personal information we
collect.
Information We Collect Directly from You Information that you directly
submit to us through our Services may include:
– Basic contact details including your name, address, phone number,
email.
– Order information including your name, billing address, shipping address,
payment confirmation, email address, phone number.
– Account information including your username, password, security questions.
– Shopping information including the items you view, put in your cart or add to
your wishlist.
– Customer support information including the information you choose to include
in communications with us, for example, when sending a message through the
Services. Some features of the Services may require you to directly provide us
with certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these
features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction
with the Services (“Usage Data”). To do this, we may use cookies,
pixels and similar technologies (“Cookies”). Usage Data may include
information about how you access and use our Site and your account, including
device information, browser information, information about your network
connection, your IP address and other information regarding your interaction
with the Services.
Information We Obtain from Third Parties Finally, we may obtain information
about you from third parties, including from vendors and service providers who
may collect information on our behalf, such as:
– Our payment processors, who collect payment information (e.g., bank account,
credit or debit card information, billing address) to process your payment in
order to fulfill your orders and provide you with products or services you have
requested, in order to perform our contract with you.
– When you visit our Site, open or click on emails we send you, or interact
with our Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking technologies
such as pixels, web beacons, software developer kits, third-party libraries,
and cookies. Any information we obtain from third parties will be treated in
accordance with this Privacy Policy. We are not responsible or liable for the
accuracy of the information provided to us by third parties and are not
responsible for any third party’s policies or practices. For more information,
see the section below, Third Party Websites and Links.
How We Use Your Personal Information
– Providing Products and Services. We use your personal information to provide
you with the Services in order to perform our contract with you, including to
process your payments, fulfill your orders, to send notifications to you
related to you account, purchases, returns, exchanges or other transactions, to
create, maintain and otherwise manage your account, to arrange for shipping,
facilitate any returns and exchanges and to enable you to post reviews.
– Marketing and Advertising. We use your personal information for marketing and
promotional purposes, such as to send marketing, advertising and promotional
communications by email, text message or postal mail, and to show you
advertisements for products or services. This may include using your personal
information to better tailor the Services and advertising on our Site and other
websites.
– Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or malicious
activity. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend that
you do not share your username, password, or other access details with anyone
else. If you believe your account has been compromised, please contact us
immediately.
– Communicating with you. We use your personal information to provide you with
customer support and improve our Services. This is in our legitimate interests
in order to be responsive to you, to provide effective services to you, and to
maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about
the Cookies that we use related to powering our store with WordPress. We use
Cookies to power and improve our Site and our Services (including to remember
your actions and preferences), to run analytics and better understand user
interaction with the Services (in our legitimate interests to administer,
improve and optimize the Services). We may also permit third parties and
services providers to use Cookies on our Site to better tailor the services,
products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to
set your browser to remove or reject Cookies through your browser controls.
Please keep in mind that removing or blocking Cookies can negatively impact
your user experience and may cause some of the Services, including certain
features and general functionality, to work incorrectly or no longer be
available. Additionally, blocking Cookies may not completely prevent how we
share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third
parties for legitimate purposes subject to this Privacy Policy. Such
circumstances may include:
– With vendors or other third parties who perform services on our behalf (e.g.,
IT management, payment processing, data analytics, customer support, cloud
storage, fulfillment and shipping).
– With business and marketing partners, including WordPress, to provide
services and advertise to you. Our business and marketing partners will
use your information in accordance with their own privacy notices.
– When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use
of social media widgets or login integrations, with your consent.
– With our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business.
– In connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service, and to protect or defend the Services, our rights, and the
rights of our users or others
We have, in the past 12 months disclosed the following categories of
personal information and sensitive personal information (denoted by *) about
users for the purposes set out above in “How we Collect and Use your
Personal Information” and “How we Disclose Personal about users for
the purposes set out above in “How we Collect and Use your Personal Information”
and “How we Disclose Personal Information”: Category:
– Identifiers such as basic contact details and certain order and account
information
– Commercial information such as order information, shopping information and
customer support information
– Internet or other similar network activity, such as Usage Data
Categories of Recipients:
– Vendors and third parties who perform services on our behalf (such as
Internet service providers, payment processors, fulfillment partners,
customer support partners and data analytics providers)
– Business and marketing partners
– Affiliates
We do not use or disclose sensitive personal information for the purposes of
inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in
applicable law) personal information over the preceding 12 months for the
purpose of engaging in advertising and marketing activities, as follows.
Category of Personal Information
– Identifiers such as basic contact details and certain order and account
information
– Commercial information such as records of products or services purchased and
shopping information
– Internet or other similar network activity, such as Usage Data
Categories of Recipients
– Business and marketing partners
User Generated Content
The Services may enable you to post product reviews and other user-generated
content. If you choose to submit user generated content to
any public area of the Services, this content will be public and accessible by
anyone.
We do not control who will have access to the information that you choose to
make available to others, and cannot ensure that parties who have access to
such information will respect your privacy or keep it secure. We are not
responsible for the privacy or security of any information that you make
publicly available, or for the accuracy, use or misuse of any information that
you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by
third parties. If you follow links to sites not affiliated or controlled by us,
you should review their privacy and security policies and other terms and
conditions. We do not guarantee and are not responsible for the privacy or
security of such sites, including the accuracy, completeness, or reliability of
information found on these sites. Information you provide on public or
semi-public venues, including information you share on third-party social
networking platforms may also be viewable by other users of the Services and/or
users of those third-party platforms without limitation as to its use by us or
by a third party. Our inclusion of such links does not, by itself, imply any
endorsement of the content on such platforms or of their owners or operators,
except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly
collect any personal information about children. If you are the parent or
guardian of a child who has provided us with their personal information, you
may contact us using the contact details set out below to request that it be
deleted.
As of the Effective Date of this Privacy Policy, we do not have actual
knowledge that we “share” or “sell” (as those terms are
defined in applicable law) personal information of individuals under 16 years
of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we
cannot guarantee “perfect security.” In addition, any information you
send to us may not be secure while in transit. We recommend that you do not use
unsecure channels to communicate information you send to us may not be
secure while in transit. We recommend that you do not use unsecure channels to
communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such
as whether we need the information to maintain your account, to provide the
Services, comply with legal obligations, resolve disputes or enforce other
applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed
below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.
– Right to Access / Know. You may have a right to request access to personal
information that we hold about you, including details relating to
the ways in which we use and share your information.
– Right to Delete. You may have a right to request that we delete personal
information we maintain about you.
– Right to Correct. You may have a right to request that we correct inaccurate
personal information we maintain about you.
– Right of Portability. You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it
to a third party, in certain circumstances and with certain exceptions.
– Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a
right to direct us not to “sell” or “share” your personal
information or to opt out of the processing of your personal information for
purposes considered to be “targeted advertising”, as defined in
applicable privacy laws. Please note that if you visit our Site with the Global
Privacy Control opt-out preference signal enabled, depending on
where you are, we will automatically treat this as a request to opt-out of the
“sale” or “sharing” of information for the device and
browser that you use to visit the Site
